Indonesia introduced Branchless Banking Services, Laku Pandai, in 2014 with a view to bringing banking services to people in Indonesia who are unable to access to financial services. Typically, those excluded from financial services are those with low incomes in rural areas. Branchless Banking Services, provided through agents, are seen as a cost-effective method of financial inclusion.
The Government has been monitoring the Branchless Banking Services and in January 2022, the Financial Services Authority introduced new Regulations* to address some issues. The new Regulations generally lift a number of restrictions to create a wider range of more flexible services and provide a wider range of agents. The Government will be monitoring these changes closely to see whether they have the desired effect of bringing more banking services to those currently excluded.

*OJK Regulation No. 1/POJK.03/2022 on Branchless Banking Services for Inclusive Finance.